Life of Installation Warranty


Ideal Wood Products warrants that its doors listed below will provide satisfactory performance for their normal recommended use of the time periods shown:

Door Type

Interior

Exterior

Laminated Strand Lumber (LSL)

Life of Original Installation

No Warranty

Particleboard Core

Life of Original Installation

No Warranty

20 minute LSL Core

Life of Original Installation

No Warranty

20 Minute Particleboard

Life of Original Installation

No Warranty

B-90 Minute, Mineral, WH

Life of Original Installation

No Warranty

B-60 Minute, Mineral, WH

Life of Original Installation

No Warranty

C-45 Minute, Mineral, WH

Life of Original Installation

No Warranty

Lead & LSL Core

Life of Original Installation

No Warranty

Institutional Hollow Core

None

No Warranty

Standard Hollow Core

None

No Warranty

  

Warranty is not effective until material has been paid in full.

 

  Ideal Wood Products will have no liability under this or any implied warranties, unless, such doors have been handled, stored, finished and installed (1) in accordance with the recommendations listed below, and (2) have been subjected only to reasonable and normal use. In addition, unless the doors are prefinished by Ideal, Ideal will have no liability under this or any implied warranty for the finish of such doors.

  If any Ideal door becomes defective PRIOR TO INSTALLATION, Ideal will, at its option, either (1) repair the defective door, (2) replace it with an identical new Ideal door, i.e. in the same stage fitting and/or finishing as was originally supplied (3) issue a credit not to exceed the delivered purchase price of the original door.

  In the event any Ideal door becomes defective after installation, Ideal Wood Products will agree, in addition to the above, to pay REASONABLE EXPENSES for removing and rehanging. Such removal and rehanging shall be performed only after the cost of said work has been determined and approved by an authorized representative of Ideal. If the defect, for which the door is being rejected, was apparent prior to hanging, Ideal will replace the door only and will not be responsible for the cost of removing and rehanging said door.

  Note: Any claim for replacement of defective doors must be inspected and approved by an authorized Ideal representative. The Purchaser/Installer is responsible to inspect all doors upon receipt and notify Ideal in writing, within fourteen days of delivery. All parties must be afforded a reasonable time to inspect and investigate said defects. Before corrective action is taken, charges must be approved by Ideal or they will not be honored.

Tolerances

  1. Size tolerance:  thickness + or - 1/16", standard widths + or - 1/16", prefit widths + or - 1/16".
  2. Squareness tolerance: diagonal measurement difference shall not exceed 1/8".
  3. Factory hardware preparation tolerance:  A + 1/16" minus 0" tolerance will be allowed on lock preparation cutouts.
  4. Stile, rail and core show-through (telegraphing) on hardwood veneered flush doors shall not be considered a defect unless the faces of the door vary from a true plane in excess of 1/100" in any three inch span.
  5. Warp shall not be considered a defect unless it exceeds 1/4" in the plane of the door itself.

  The following warp allowances are for 1-3/4" or thicker doors. Doors wider than 3'6" and less than 7'0" in height, the warp shall not exceed 1/4" in a section 3'6" by the height of the door. Doors wider than 3'6" and higher than 7'0", the warp shall not exceed 1/4" in any 3'6" by 7'0" section. Doors up to and including 3'6" wide and over 7'0" in height, the warp shall not exceed 1/4" in any 7'0" length of a door section.

  "WARP" is any distortion in the door itself and does not refer to the relationship of the door to the frame or jamb in which it is hung. The term "warp" shall include bow, cup and twist. When measuring the amount of warp present in a door, the following method shall be used: bow, cup and twist shall be measured by placing a straight-edge, taut wire or string on the suspected concave face of the door at any angle (i.e., horizontally, vertically, diagonally) with the door in its installed position. The measurement of bow, cup and twist shall be made at the point of maximum distance between the bottom of the straightedge, taut wire or string and the face of the door.

  Note: action on any claim for warp or telegraphing may be deferred, at the option of Ideal, for a period not to exceed 12 months from the date of claim. If a door had been installed prior to such claim being made, the door must remain hung in the original installation during the period of deferment to permit conditioning to humidity and temperature.

Exclusions

Matters excluded from this warranty are as follows:

  1. Natural variations in the color or texture of wood.
  2. Unsatisfactory appearance or service caused by failure to follow recommended Handling, Finishing and Installation Instructions.
  3. The appearance of field finished doors.
  4. Normal wear and tear including wear-through of the finish, or doors deteriorating for reasons other than material and workmanship of the door itself.
  5. Doors faced with different species of veneer. Door faced with different colors or patterns of plastic laminate.
  6. The appearance of a high gloss on wood or Plastic Laminate doors.
  7. Cracking of veneer or warp on veneer or Plastic Laminate doors resulting from:
    1. Doors that are improperly hung or do not swing freely.
    2. Doors that have light and/or louver cutout areas exceeding 40 percent of the door area or one-half the door height.
    3. Doors with light or louver cutouts nearer than 5" to the door edge (6" - fire doors) or doors with less than five inches between cutouts for lights, louvers, locks, closures and/or other hardware cutouts.
  8. Cracking of plastic laminate surfaced doors with opening(s) cut by parties other than Ideal.
  9. Any delamination caused by failure to protect and seal all exposed surfaces of the door.
  10. Warranty on doors less than 1-3/4" thick.
  11. Doors over 7'6" in height hung with three or less hinges. This also applies to pivots. An intermediate pivot must be used.
  12. Exterior doors or
  13. Doors and/or panels faced with veneer from flitches supplied by the customer. Ideal will bear no responsibility for the appearance of products laid up with veneer supplied by the customer.

Doors - Care and Handling and Site


A. Storing

  1. Store flat on a level surface in a clean, dry, well ventilated area protected from sunlight.
  2. Doors should not be subjected to extremes of heat and/or humid conditions. Relative humidity should not be less than 30% or more than 60%.
  3. Cover to keep clean, but permit air circulation.
  4. Seal at the earliest possible moment. Edge seals are particularly important (See Field Finishing).
  5. Do not drag one door across another.


B. Hanging

  1. Allow doors to become acclimated to finished building heat and humidity before hanging.
  2. Fire rated doors shall not be trimmed for width.
  3. In fitting for height, do not trim top or bottom rails on particle core doors more than 3/4" unless ordered with oversized bottom rails (i.e., 5", 12", etc.) Fire rated doors shall be trimmed only from the bottom rails and shall be trimmed no more than 3/4" on 45, 60 and 90-minute doors.
  4. Threaded-to-the-head wood screws are preferable for fastening all hardware. Pilot holes must be drilled for all screws.
  5. All 45, 60 and 90-minute doors may be hung with either half surface or full mortise hinges. Through bolts must be used with half surface hinges and all other surface mounted hardware.
  6. Use two hinges for doors up to 60" in height, three hinges for doors up to 90" in height and one additional hinge for every additional 30" of door height or portion thereof.
  7. DO NOT REMOVE LABELS FROM FIRE DOORS.


C. Field Finishing

  1. Just prior to staining, sealing and finishing, doors must be completely block sanded, with not less than 150 grit sandpaper, to remove all handling marks and raised grain.
  2. Top, bottom, opening and hardware recess edges must be sealed after fitting with at least two coats of oil-based paint, varnish or lacquer.
  3. Water-based stains, paint or latex primers are not permitted because they raise the grain, may cause veneer splits and have a tendency to highlight veneer joints.
  4. A wash coat (thin sealer) must be applied prior to the use of a dark stain to avoid a blotchy appearance and/or sharp contrast in color.
  5. Manufacturers' warranties do not cover appearance of field-applied finishes.

Ideal Panel Product Warranty
Panels - Care and Handling at Site


  Ideal warrants that its panel products will provide satisfactory performance when handled and installed in accordance with the following recommendations:

A. Storing

  1. When shipment arrives, check that all panels have been delivered as shown on shop dray copy. (Copy is enclosed in packing slips of each crate.)
  2. If any shortage or overage is detected, please contact Ideal immediately.
  3. Panels are shipped flat. When unloading, do not drag one across another.
  4. Store panels, flat, in a well ventilated area, away from direct sunlight, excessive heat and moisture.
  5. Cover to keep clean, but permit air circulation.


B. Field Finishing

  1. Just prior to finishing, panels should be completely block sanded with fine grit sandpaper, to remove handling marks.
  2. A wash coat (thin sealer) must be applied prior to the use of a dark stain to avoid a blotchy appearance and/or sharp contrast in color.
  3. Water base stains, paint or latex primers are not permitted because they raise the grain, may cause veneer splits and have a tendency to highlight veneer joints.
  4. Manufacturers' warranties do not cover appearance of field-applied finishes.



The manufacturer's sole responsibility under this warranty is as stated herein and it shall not be liable for consequential, indirect or incidental damages or for any amount in excess of the manufacturer's price for the shipment involved.